MT4 Faq

1. You have entered an incorrect login (account number) or incorrect password from your trading account. If you forgot your password, please check your e-mail that was provided during your registration in Trader's Cabinet and find there a mail from 7BForex that was sent to you confirming your registration – your login details were included in this e-mail. Please make sure that the password is entered correctly and all symbols (lowercase & uppercase) are the same as provided to you during registration.
2. For the Demo accounts the server name must be 7BForex-Demo. For real accounts the server name must be 7BForex-Real2.
3. Please note that the Login for Metatrader 4 is your trading account number. In order to trade you will need to use the Trader's password that you received when you opened your account. Your Investor's password is a read-only password that will let you view the movement of the markets but will not allow you to trade. Be sure that your Login and Password do not have any spaces or gaps before after them.

Your real account hasn't been activated yet. In order to activate your account for trading, certain sum of money must be deposited to your account. Demo accounts do not require activation. Contest accounts are activated automatically at the beginning of contest.

1. Please check your internet connection, maybe it is your Internet Service Provider's (ISP) problem. Try to surf web pages which are hosted in various countries of the world. If some pages cannot be opened, contact your ISP's Technical Support.
2. Try to disable or configure your antivirus and/or firewall software that is installed on your computer, it may block some internet connections of MetaTrader 4 terminal. The internet communication ports 443 and 444 should be opened and available to terminal.exe application. If opening these ports won't help, you can try to completely disable the firewall/antivirus and restart your PC.
3. If you are trading from your work PC, connection to the internet may pass through a proxy-server. Please ask your System Administrator to provide you with the proxy server's details such as IP address, type of proxy and port. You should then enter this data into your MetaTrader 4 terminal ('Tools' menu > Options > Server > Enable proxy server > Proxy).
4. Please ask your System Administrator about availability of ports in your office network. If ports 443 and 444 are closed, you won't be able to use MetaTrader 4 terminal. You can ask your System Administrator to open this port.

1. The trading session on this financial instrument has not started yet.
2. If you are trying to buy or sell a Future Contract, please check, maybe it has expired and the trading is closed. Sometimes, 1-2 days before the expiration date, the Future Contracts might be switched to 'close only' status, hence opening new trades becomes prohibited.
3. Try restarting your trading platform

If there is not enough free funds ('Free margin') available on your trading account for opening a position, you will receive such error. Please check from Trader's Calculator what amount of margin is required for a particular trading instrument and calculate the standard or hedged margin for all of your opened positions. If you see that there is not enough money to open a new position, you can close some of your existing positions or deposit additional funds to your trading account.